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Troubleshooting
Having trouble? Learn how to fix problems and solve issues.
My P1 meter status ring is blinking blue, what does this mean?Blinking blue, means that your device is in pairing mode
My P1 Meter status ring is red, what does this mean?Read more about the LED ring on your P1 Meter
My Wi-Fi Energy Socket is blinking orange, what does this mean?
My Watermeter is not measuring accurately, what can I do?
My graph shows 'No Data', what does this mean?A device was recently, or is currently still offline.
I don't see any readings of my gas meter, what can I do?
Differences with meter readings in other apps
My device is offline, what can i do?
My app mentions 'Not Available in the Now View', what does that mean?Not all graphs are available in all views, read this article to learn more.
I can't activate Energy+ in the app, what can I do?
How do i change or delete my account?
How do I change my HomeWizard account password?
I can't log into the app, what can I do?