HomeWizard

Having trouble? Learn how to fix problems and solve issues.

Troubleshooting

I have problems connecting the device to the app, what can I do?

Check whether your P1 Meter needs additional power

My P1 Meter doesn't turn on, what can I do?

My Wi-Fi network is not in the list of selectable options

Installation

There is no Wi-Fi connection or the P1 Meter is not receiving data from your smart meter.

My P1 Meter status ring is red, what does this mean?

My Wi-Fi Energy Socket is blinking orange, what does this mean?

Resolving measurement deviations by checking power supply and calibration

My Watermeter is not measuring accurately, what can I do?

Are you seeing an “Update timeout” message in the app, and your P1 Meter won’t update? Follow these steps to resolve the issue.

Is your P1 Meter not updating? Here’s how to fix It

Energy devices

A device was recently or is currently offline

My graph shows 'No Data', what does this mean?

My solar consumption graph shows incorrect values, what can I do?

I don't see any readings of my gas meter, what can I do?

Differences with meter readings in other apps

My device is offline, what can i do?

Not all graphs are available in all views, read this article to learn more.

My app mentions 'Not Available in the Now View', what does that mean?

I can't activate Energy+ in the app, what can I do?

How do i change or delete my account?

How do I change my HomeWizard account password?

If you can't log into the app you can try the following steps:

I can't log into the app, what can I do?

Energy App

Go to HomeWizard

Shop

Find answers and get help from Intercom Support and Community Experts

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