Troubleshooting

Having trouble? Learn how to fix problems and solve issues.

13 articles in this collection
Written by HomeWizard

Installation

I have problems connecting the device to the app, what can I do?

Written by HomeWizard
Updated over a week ago

My P1 meter does not turn on, what can I do?

Written by HomeWizard
Updated over a week ago

My Wi-Fi is not in the list of selectable options

Written by HomeWizard
Updated over a week ago

My P1 meter status ring is red, what does this mean?

Written by HomeWizard
Updated over a week ago

Energy devices

My P1 meter status ring is blinking blue, what does this mean?

Blinking blue, means that your device is in pairing mode

Written by HomeWizard
Updated over a week ago

My Wi-Fi Energy Socket is blinking orange, what does this mean?

Written by HomeWizard
Updated over a week ago

Energy App

My graph shows 'No Data', what does this mean?

A device was recently, or is currently still offline.

Written by HomeWizard
Updated over a week ago

I don't see gas measurements, what can I do?

Written by HomeWizard
Updated over a week ago

Differences with meter readings in other apps

Written by HomeWizard
Updated over a week ago

Why is my app showing device 'Offline'?

Written by HomeWizard
Updated over a week ago

My app mentions 'Not Available in the Now View', what does that mean?

Not all graphs are available in all views, read this article to learn more.

Written by HomeWizard
Updated over a week ago

I can't activate Energy+, what can I do?

Written by HomeWizard
Updated over a week ago

I can't log into the app, what can I do?

Written by HomeWizard
Updated over a week ago