Sometimes, the pairing process doesn't go smoothly. Follow the tips below to help fix this.
Use the correct passwords
Are you using Android 9 or earlier? Your phone will ask for a password during pairing. Enter 'SetupPass', select your Wi-Fi network and enter your Wi-Fi password.
Update the app and restart your phone
Check the Apple App Store or Google Play Store to ensure you're using the latest version of the HomeWizard Energy app. Then restart your phone or tablet and try again.
Reinstall the app
Try reinstalling the HomeWizard app. Make sure to accept all permission requests; these are needed to connect to your HomeWizard devices. Don't worry, your usage data won't be lost.
'No internet connection available' message during setup
Are you seeing this error during installation? You can safely ignore it. Your phone is connected to the HomeWizard device's Wi-Fi network, which doesn't have internet access during setup.
Turn off mobile data (4G/5G)
During pairing, your phone connects to the HomeWizard device's Wi-Fi. Since this network doesn't provide internet, some phones automatically switch to mobile data, preventing the HomeWizard device from receiving the Wi-Fi login details. Temporarily turn off mobile data to avoid this:
iOS: Settings > Mobile Data > Off
Android: Settings > Wireless & Networks > Data Usage > Mobile Data > Off
Enable location services
Your current location is required to confirm the connection with the device. Grant the HomeWizard Energy app access to your phone's location:
iOS: Settings > Privacy > Location Services > Energy > While Using the App
Android: Long-press the HomeWizard Energy app icon > Permissions > ••• > All permissions > Enable Location
Still having trouble? Try the following options:
Improve Wi-Fi signal
Ensure a strong Wi-Fi signal by repositioning your router, adding an extra Wi-Fi point, or reducing obstacles between your router and the HomeWizard device. In some homes, the electricity and/or water meter is in a metal cabinet, which can block Wi-Fi. In that case, leave the cabinet door open during installation.
Disable 5GHz on your router
HomeWizard devices use the 2.4GHz Wi-Fi band. Some routers also transmit a 5GHz signal, which can interfere with installation. Log in to your router settings and temporarily disable 5GHz Wi-Fi.
Turn off your VPN
If you use a VPN to secure your internet connection, disable it temporarily during setup.
Disable multi-point or Mesh Wi-Fi systems
On some Mesh-based Wi-Fi systems, the router may struggle to route the secure installation through the correct access point. Temporarily disable other Wi-Fi points during setup.
Use a modern security protocol
HomeWizard devices work with secure Wi-Fi using WPA2 or WPA3 protocols. Older protocols such as WEP and WPA, as well as unsecured networks, are not supported.
Check your router's security settings
Some routers block unknown devices using MAC address filtering. If that applies, add your HomeWizard device's MAC address to the allowed list.
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