When the status ring of your P1 Meter is red, it means it is currently not functional.

Then your P1 Meter is unable to connect to your Wi-Fi network. You can check the app for the last known signal strength percentage at Settings > Meters > P1 Meter > Wi-Fi > ''name'' %. If the signal strength is below 50% you might experience a temporarily offline status. If the signal strength is below 20% your device will be offline often.

If you are having signal problems you might want to try to reposition your Wi-Fi router for better coverage. This can be done by rotating your Wi-Fi router, or repositioning your router.

Then your P1 Meter is not receiving data from your smart meter. If you have a Belgian meter from Fluvius, this mean your P1 user port might be disabled. Click here and log in with your account at Fluvius to enable the P1 user port.