Something is wrong if the status ring on your P1 Meter is red. This could be related to your Wi-Fi connection or the link with your smart meter. There is a difference between a flashing red ring and a solid red ring. Read below to find out what you can do.
Flashing red
Is the status ring flashing red? Then, your P1 Meter is not connected to Wi-Fi. In the app, check the last known signal strength. Go to Settings > Meters > P1 Meter > Wi-Fi > 'name' % to do this.
Is the signal strength lower than 50%? Then, the connection may occasionally drop. If it's below 20%, it's likely to happen regularly.
Read this article to learn how to fix issues with your Wi-Fi connection.
Solid red
Is the status ring on your P1 Meter solid red? Then, your P1 Meter is not receiving data from your smart meter. Please get in touch with your network operator to resolve this.
🇧🇪 Do you live in Belgium? You may still need to activate the P1 port on your smart meter. You can do this via Mijn Fluvius.
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