All Collections
Troubleshooting
Energy App
My graph shows 'No Data', what does this mean?
My graph shows 'No Data', what does this mean?

A device was recently, or is currently still offline.

Updated over a week ago

One or more meters that gather data for this graph are offline. You can check the app for the last known Wi-Fi signal strength percentage at Settings > Meters > 'Your offline meter' > Wi-Fi > ''name'' %. If the signal strength is below 50% you might temporarily experience an offline status. If the signal strength is below 20% your device will be offline more often.

If you are having signal problems you might want to try to reposition your Wi-Fi router for better coverage. This can be done by rotating your Wi-Fi router, or repositioning your router.

Did this answer your question?