All HomeWizard products operate via Wi-Fi. Without a Wi-Fi connection, you won't see any measurements in the Energy app. In this article, you'll learn how to check the Wi-Fi status of your HomeWizard devices and what steps you can take to reconnect them to Wi-Fi.
Checking the Wi-Fi status of a device
You can check the Wi-Fi status in the app or on the device itself.
In the app:
Go to Settings > Devices and check the status of each device.
If a device is offline, you may still see the last known Wi-Fi signal strength. Go to Settings > Devices > select the relevant device > Wi-Fi> 'name'%. If the signal strength is below 50%, the device may temporarily lose connection. Below 20%, the connection is likely to drop out frequently.
On the device itself:
You can identify an offline HomeWizard device as follows:
P1 Meter: the ring flashes red (see this page for what other colors mean)
Energy Socket: the ring flashes red
Plug-In Battery: the front light flashes red
Energy Display: the display shows 'No internet connection' (in various languages)
Water Meter: the ring flashes red (if you're using the battery-powered version, press the button first to activate the LED ring)
kWh Meter: the display shows Wi-Fi signal bars. If no bars are shown, the kWh Meter is offline.
Reconnecting an offline device
Go to Settings > Devices > select the relevant device > ••• icon at the top right of the screen > Reconfigure Wi-Fi. Then, follow the app's steps to reconnect the device to Wi-Fi.
Reasons why devices lose Wi-Fi connection
Low signal strength: Ensure a strong Wi-Fi signal by moving the router closer, adding an extra Wi-Fi point, or reducing the number of obstacles between the router and your HomeWizard device.
Signal strength is 100%: If the Wi-Fi device is within 0.5 meters of the router, there may be too much interference for the device to send/receive data properly. Try placing the router at least 0.5 meters away from your HomeWizard device.
Genexis Platinum router: These routers (offered by providers such as Delta and Caiway) are known to disconnect HomeWizard devices from the internet frequently. Genexis currently has no solution for this. You can solve it yourself by adding an additional Wi-Fi point from a different brand.
Still can't connect your HomeWizard devices to Wi-Fi? Read the article 'I'm having trouble connecting my device to the app – what can I do?'.
Didn't find a solution?
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