If you are not satisfied with the products you've ordered, you may return them within 30 days from the day you received them. Your entire order cost will be credited with the same payment method used for the order within 14 days after HomeWizard has received your returned items. Shipping costs to return the order items are to be paid by the customer.

The customer must (where possible) use the original packaging when returning the products. For damaged or incomplete products we will be unable to issue a refund or replacement product.

If you would like to return a product, please send it back to us including printed filled in return form.

Applicability:

  • Not applicable to kWh meters have have been used, as it is not possible to factory reset MID certified meters.

  • 30 day money back guarantee is only applicable for consumers and not for businesses.

  • Only applicable for orders on the HomeWizard store. Bought your HomeWizard devices at a different store? Please check their return policies for more information.

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