Have you returned one or more products? As soon as we have received them complete and in their original packaging, we will refund the full purchase amount. This generally happens within 14 days after receipt. The refund will be issued using the same payment method you used for your order, unless agreed otherwise.
Important: please keep your proof of shipment until you have received your refund.
Are the returned products damaged or incomplete? In that case, we may refuse the refund or issue a partial refund. We will inform you of this by e-mail.
Have you still not received your refund after 21 days? Please contact us via the virtual assistant by clicking the green button in the bottom-right corner of this page. Your request will be forwarded to our support team. We aim to respond within 48 hours on business days.