During setup, the Plug-In Battery is paired to a so-called 'local controller'. In most cases, this is a P1 Meter, but it can also be a kWh Meter connected to your mains connection. This controller determines when the home battery should take which action.
A local controller and the home battery must be connected to the same Wi-Fi network to establish a connection. If you are having trouble connecting a local controller, read on.
Check the local controller
Confirm if you have a controller. Go to Settings > Devices in the HomeWizard app to check if you have a P1 Meter configured or a kWh Meter with the 'Home mains' profile.
Check for updates. Check if your local controller is running the latest software for compatibility. Go to Settings > Devices > P1 Meter or kWh Meter > Options ··· > Check for updates.
Too many batteries. Note that a P1 Meter or kWh Meter can only control a maximum of 4 batteries.
Confirm devices are connected to the same network
Same Wi-Fi network: If you have multiple Wi-Fi networks (like a guest network or a 2.4 GHz and 5 GHz option), ensure all devices are on the same one.
Avoid guest networks: Some routers separate guest networks from the main network, which can prevent devices from connecting to each other.
Check your router settings
Connected with the same router: Check if the devices have the same IP range. A standard IP address looks like this: 192.168.1.1, where the last number refers to the specific device on the network. If your home battery is on 192.168.1.1 and the P1 Meter or kWh Meter is on 192.168.1.2, they should be able to connect. If the home battery is on 192.168.10.1, they are in a different range and can't connect. This can be caused by a Wi-Fi repeater, additional access point, or switch that is configured incorrectly. Make sure only the main router has DHCP enabled. DHCP is the service that assigns IP addresses to each device on your network.
Problems with multiple DHCPs: If there are multiple routers on the network assigning IP addresses, devices can get confused by conflicting IP addresses. This can lead to network problems and connection errors.
Disable any additional repeaters or access points: Turn off any additional routers to make sure there is only one DHCP router active. If this resolves the issue, check your additional devices to make sure DHCP is disabled.
Disable VPN: A VPN may block certain connections. Disable the VPN to make sure the battery and P1 Meter or kWh Meter have internet access for pairing.
IOT or guest network: Some routers have special IOT or guest networks. Typically, devices on these types of networks don't have full permissions to communicate with each other or access the internet. Configure on a different network or adjust the network settings and permissions.