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I have not received my order. What do I do?
I have not received my order. What do I do?

Shipping methods & Track and trace codes

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Written by HomeWizard
Updated over a week ago

How to find the status of my order

If you haven’t received your order yet, please check the tracking information in your shipment email. You can use this information to track your order’s delivery status directly on the website of the courier service.

If you have a HomeWizard account you can also view your orders, find track & trace codes and download invoices under My account > Orders.

What to do if the order is not delivered

If your delivery status shows that your order could not be delivered because it has not been received or has been delayed please wait for your package to be delivered. If the package has not been delivered after 5 workdays please contact us.

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