Where can I find the status of my order?
After you place your order, we’ll email you to keep you informed. As soon as your parcel is handed over to the delivery service, you’ll receive an email titled ‘Your parcel is on its way’. This email contains a Track & Trace link with up-to-date shipping information.
Once an estimated delivery time is available, you’ll receive another email from the delivery service. The link in that email will show you the current expected delivery time. Sometimes, your order will be sent as a letterbox parcel, in which case the time indication may be less accurate. Fortunately, you don’t need to be at home to receive these types of parcels.
Do you have a HomeWizard account? You can find your orders, Track & Trace codes and invoices under My account > Orders.
What can I do if my order hasn’t been delivered yet?
Does the shipping status show that your order hasn’t been delivered yet or is delayed? In that case, please wait for the email with your delivery time – this usually arrives the following morning.
Still haven’t received anything after five working days? Then contact GoParcel, our logistics partner. You’ll find their contact form at the bottom of the Track & Trace page. They’ll have the most accurate information about your delivery.
What can I do if I haven’t received a shipping confirmation?
We dispatch most orders within one working day. In some cases, there may be a delay. If you haven’t received any shipping information after three working days, feel free to contact us.
You can do this via our virtual assistant – just click the purple button at the bottom right of this page. The virtual assistant will forward your question to our support team. We aim to respond within 24 hours on working days.