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I have not received my order. What do I do?
I have not received my order. What do I do?

Shipping methods & Track and trace codes

Updated over a week ago

How to find the status of my order


If you haven’t received your order yet, please check the tracking information in your shipment email. You can use this information to track your order’s delivery status directly on the website of the courier service.

If you have a HomeWizard account you can also view your orders, find track & trace codes and download invoices under My account > Orders.

What to do if the order is not delivered


If your delivery status shows that your order could not be delivered because it has not been received or has been delayed please wait for your package to be delivered. Please note that some countries have a longer delivery time than others. If you're not quite sure when to expect your package, do not hesitate to contact us.

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