Is your Wi-Fi network not showing up in the app? Here are some possible causes and solutions:
No password or outdated security
The Water Meter only works with secured networks (WPA2 or WPA3). If needed, adjust your router settings.
No 2.4 GHz network
5 GHz is not supported. Check if your router is broadcasting a 2.4 GHz network.
Hidden network
Are you using a hidden network? Scroll down the list and select ‘Connect manually’ to enter your network name and password.
Do you still need help?
Contact us by clicking the purple button in the bottom right corner of this page. Our virtual assistant will guide you to the right helpdesk article or forward your question to a support specialist. We aim to respond within 24 hours on working days.