Of course, this is not what we want! We’re happy to help resolve this as quickly as possible. If you contact us within 7 days of receiving your order, we’ll work with you to find a suitable solution. You can reach us via the green button in the bottom-right corner.
Please wait before returning your product(s). Together, we’ll determine whether a return is necessary, and in some cases we may arrange a replacement product instead.
Good to know when receiving a replacement product: our products are sealed with a paper layer. This layer can sometimes be damaged during transport, which may make the product appear as if it has been opened. We assure you that we never ship used products.